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We have now been steady members of Nationwide Building Society since 1974.

Throughout this time we now have paid off our mortgage and have had a resolution of financial savings accounts with them.

My daughter has a financial savings myth and a unique myth that blueprint she’s going to fetch their most modern £100 ‘fairer allotment’ loyalty bonus, but we will now not.

At sigh, my wife and I even have in some distance extra than £100,000 held with Nationwide.

We withhold the lump sum in our Flex most modern myth, and transfer money into our Nationwide Isa myth as soon as every tax one year – so we now have both a unique myth and a financial savings myth, which we idea became ample to get the £100.

Why did we now not qualify for a fairer allotment cost? V.R, by the employ of e-mail.

Helen Kirrane of Right here is Money replies: Nationwide announced final month that it would pay one other hotly anticipated fairer allotment cost to eligible members.

It can dish out £385million to three.85million members from 13 June to twenty-eight June within the make of one-off £100 funds.

The building society enormous raked in pre-tax earnings of £1.77billon within the one year to April. As a result stated it would allotment some of its earnings with members who financial institution and borrow, or who financial institution and place with it.

But eligible is the important thing word here. Nationwide space out strict circumstances for which members would qualify for the £100 funds.

On a extremely frequent stage, to fetch the £100 fairer allotment cost members wanted to withhold a Nationwide most modern myth, along with 1 of the next:

• At least £100 in a Nationwide financial savings myth or Isa
• At least £100 left on a Nationwide mortgage as of 31 March 2024

You have already paid off your mortgage, so whether or now not you had been eligible to fetch a loyalty cost is all the blueprint down to you having having the coolest make of most modern myth and now not now not up to £100 within the coolest make of financial savings myth on the close of the day on 31 March.

But it would now not close there. Every of the eligible most modern accounts additionally had their have circumstances which wanted to be met to fetch the bonus, so that you simply will want wanted to meet these, along with retaining now not now not up to £100 in any Nationwide financial savings myth or Isa.

Andrew Hagger, deepest finance expert at Money Comms replies: It might per chance perchance perchance be that you simply didn’t meet Nationwide’s most modern myth requirements.

It seems to be as if Nationwide is having a peek to reward steady prospects who employ their most modern myth month-to-month for funds in and out, as an alternative of alternative folks which have a dormant myth or attain little exercise, as they employ a unique myth with one other financial institution for their on each day basis banking.

Helen Kirrane replies: You urged me that you simply have a Nationwide Flex most modern myth. You don’t employ this for your day-to-day spending, but as an alternative to withhold a lump sum of £100,000. Every one year, you transfer some money into an Isa in expose to get a better ardour rate.

The eligible accounts to fetch a Fairer Half cost had been:

• FlexPlus – This myth requires a month-to-month cost of £13 to withhold it.

• FlexOne, FlexStudent or FlexGraduate – These are childrens’ and pupil accounts, so are now not relevant to you.

• FlexAccount, FlexDirect or FlexBasic – These had notify circumstances, so here is where it’s seemingly you’ll perchance perchance per chance also were caught out.

The FlexAccount, FlexDirect or FlexBasic most modern accounts had been eligible most modern accounts for receiving the £100 bonus.

But you wanted to have met one of two circumstances which had been related to these accounts.

In two out of three months of January 2024, February 2024 and March 2024, you will want wanted to fetch now not now not up to £500 into your most modern myth – and transfers in from assorted Nationwide accounts you withhold enact now not depend.

As successfully as, you wanted to develop now not now not up to two funds out of your most modern myth.

So you will want wanted to fetch a complete of £1,000 into the most fresh myth from a non-Nationwide myth, and develop no now not up to four funds across two of these three months.

Whenever you did now not meet any of these circumstances, it’s seemingly you’ll perchance perchance per chance additionally have licensed by making now not now not up to 10 funds out of the most fresh myth in two out of three months of January 2024, February 2024 and March 2024 – for a complete of 20 funds out of the myth across two months.

These circumstances would now not have applied to someone who switched to this form of accounts between 1 January 2024 and 31 March 2024.

Whenever you had this form of most modern accounts and did now not meet both of these circumstances, I’m shrinking that even when you happen to had a pair of Nationwide financial savings accounts or Isas and a balance of £100,000 within the most fresh myth, it’s seemingly you’ll perchance perchance now not were eligible for the £100 fairer allotment cost – despite being a gradual Nationwide member since 1974.

James Blower, founding father of Financial savings Guru replies: It might per chance perchance perchance appear you reader have neglected out on myth of you withhold a unique myth fully to fund your Isa, and are now not using this to the factors specified by Nationwide. Right here is why you have got neglected out, but your daughter and son in law have obtained funds.

The suitable alternate options I seek that you simply have are to bitch to Nationwide – both that you simply mediate there became a mistake and also you qualify, or that you simply mediate that it is unfair and that Nationwide should develop an ex-gratia cost to you for your loyalty as an alternative.

The challenges for any financial institution offering a value esteem here is making an are attempting to develop it dazzling.

Whenever you give it to each member then other folks that omit the lower-off by a day are upset, and other folks which were prospects for decades are upset that folks who were prospects for five minutes get the identical payout. There’s no uncomplicated technique to enact this.

Nationwide have chosen to require £100 in a financial savings myth or successfully-known on a mortgage as on the close of March, along with retaining one of seven named most modern accounts with extra requirements on the funds made in and out of these, or the prices paid for using them.

In immediate, Nationwide are making an are attempting to reward prospects who are both odd most modern myth holders and financial savings or mortgage prospects.

A spokesman from Nationwide Building Society replies: All our members allotment in our success and the Nationwide fairer allotment cost is correct one blueprint that we reward members who’ve chosen us for their everyday banking relationship.

Final one year, we returned a describe £2.2billion in complete cost to members. The fairer allotment cost has space eligibility requirements, requiring both a qualifying most modern myth and qualifying financial savings myth or mortgage.